Confusing Arrogance with Benevolence

June 8, 2010

In the way that only David Heinemeier Hansson can: Where to start? For people who complain about bad luck, it doesn’t really matter what a successful person is talking about. If the complainer has put in no or little effort, the complaints are just excuses. If they have put in a lot of effort, they […]

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Anecdotes and Data

August 6, 2009

Joshua Porter had a good post on over-relying on anecdotes: We take shortcuts, we tell anecdotes, instead of looking at the data. In the design world this happens all the time. People extrapolate from their own experience or stories they’ve heard about using the web, generalize it, and share it with others. That’s how anecdotes […]

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