business management

Rules to Liberate vs Rules to Choke

July 29, 2012

Angela Baldonero at Return Path has a post about her work at human resource management. Some of her points are very good. She writes about not tolerating brilliant people who cannot work in a team. Their company (apparently) does not simply pay lip service to their stated value of total transparency, but acts on it even […]

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A Thought About Ransackgate

July 31, 2011

The topic of the week is the horrible experience of a customer of the online vacation rental service Airbnb who had her house trashed and valuables stolen. It has been a major public relations disaster for the company. Hopefully it will end with the perpetrators captured, the victim properly compensated and Airbnb able to continue their […]

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Why You Need to Worry About Changing Other People’s Minds

July 6, 2011

Yesterday’s rambling post about beliefs may have seemed rather irrelevant to the subject of this blog, but actually there was some meaning to the madness. Many different business and project contexts require an understanding of how people think and how you can convince them of something different. To give a few examples: A customer has […]

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No Management Myth

May 4, 2011

The Atlantic has an interesting article by Matthew Stewart where he posits that most management theory is useless and you don’t need an MBA to succeed in business. Some of the major points that he makes are He worked seven years as a successful management consultant despite having no MBA, but only a doctorate in […]

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Do Companies have Freedom of Data?

April 23, 2011

A little shocking to see the corporate skeptic Scott Adams write this unrealistic view of corporations just to make a point about China (or maybe this is all tongue-in-cheek): In a corporation, you’re generally free to disagree with higher ups if you do it with data, and in a professional manner. Usually you need to go through […]

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Convincing People

July 14, 2010

How do you make someone change their opinions? Scott Berkun has an article with some thoughts on how to convince people, primarily that you have to understand the viewpoint of the other person and try to put your argument in their terms. Instead of what a change means in abstract terms, explain the benefits that will accrue to […]

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Confusing Arrogance with Benevolence

June 8, 2010

In the way that only David Heinemeier Hansson can: Where to start? For people who complain about bad luck, it doesn’t really matter what a successful person is talking about. If the complainer has put in no or little effort, the complaints are just excuses. If they have put in a lot of effort, they […]

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Growth is Required Even if There are No Network Effects

November 12, 2009

David writes in response to Joel’s worries about fast growth: All these business [Facebook, eBay, Oracle] rely heavily on the network effect: Their product is more attractive than the competition because of their market share. […] Do you know what kind of software doesn’t have the advantages of the network effect? Ours. One Highrise user doesn’t […]

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The Economics of Content

September 21, 2009

Paul Graham has a strange take on publishing (emphasis mine): Publishers of all types, from news to music, are unhappy that consumers won’t pay for content anymore. At least, that’s how they see it. In fact consumers never really were paying for content, and publishers weren’t really selling it either. If the content was what […]

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Anecdotes and Data

August 6, 2009

Joshua Porter had a good post on over-relying on anecdotes: We take shortcuts, we tell anecdotes, instead of looking at the data. In the design world this happens all the time. People extrapolate from their own experience or stories they’ve heard about using the web, generalize it, and share it with others. That’s how anecdotes […]

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