The reason for posting this blog is that there was nothing on Google Search or Blogsearch for a particular painful and frustrating problem. So if someone is facing this same issue, I hope this can help them.
The last couple of days, I have been having problems accessing my Yahoo! email. The symptoms were as follows:
- When I type http://mail.yahoo.com/, I get the login page as usual.
- I type in my user name and password, but the browser stays without showing a page for a long time, probably like 5-10 minutes.
- Finally, it comes back with an “internal error server connection terminated” error. There is nothing else on the page.
- This happened in Internet Explorer. So I tried clearing out the browsing data using “Delete all” option within Internet Explorer 7.0. Same result.
- I tried using Mozilla Firefox and Opera browsers. Same problem.
- I tried on another computer (Windows XP, IE & Firefox). No success.
- Then I asked my wife to login on the same computers and she was able to do so. I realized this was a problem with my login.
I tried unsuccessfully for a solution on various sites. There were very few results with this error. And in those pages, the persons expressed their frustration and intention to move to Gmail. I gave up and went back to some other work.
A few hours later, I tried again and was surprised to find that I was able to login again. I thought of it as an aberration. A few hours later, the problem came back. I had to check if any emails came. So I went to the My Yahoo! Beta page, but the web part for Mail did not show any information and showed an icon indicating it was trying to retrieving information. I switched to the old My Yahoo! view and I could now see the list of emails. Clicking them yielded the same problem as before.
I tried again after sometime and finally got the following screen with the text “contact Customer Care about Error Code 1” hyperlinked to a form that allowed me to submit my username and secondary email address. I tried searching for “Error Code 1” on Google, but didn’t find anything useful.
An hour or so later, I tried again and this time I was able to login. There was an automated email from Yahoo! that read, “Thank you for contacting Yahoo! Customer Care. We received your question and the wheels of progress are in motion. A support rep will get back to you as soon as possible. In the meantime, please visit our online help center (http://help.yahoo.com/), if you have not already done so. You’ll find a lot of good information there.”
Two and a half hours after that, I received another message (which seems to be written instead of automated) that read,
Thank you for contacting Yahoo! Customer Care. Sorry to hear you had problems accessing Yahoo! Mail. We jumped on it, and hopefully the temporary problem is now taken care of. If you’re still having issues, please reply to this email to let us know. You can also try returning to Yahoo! Mail and pressing the Reload or Refresh button on your browser, then logging back in.
The Yahoo! Mail Team
Thank you again for contacting Yahoo! Mail.
Yahoo! Customer Care
I am very puzzled at the whole chain of events. Although I have a lot of emails, I don’t use that much space as I get rid of the funny forwarded attachments and miscellaneous junk items I get. I don’t have the latest Messenger-integrated Yahoo Mail, although I am using the new beta version. I suppose a possibility would be a scheduled maintenance that may have got disrupted when I logged in at unholy hours.
Although the timing of the support email (received sometime after the problem went away) did not add up, if what the Yahoo! Mail team said was true, it looks like they know what the problem is and how to fix it. That is a good sign and probably it may not happen again.